Travel agent Sarah Gohlke is unimpressed with how some people in the trade are operating…
I write this out of complete frustration and an intolerance for injustice.
I work in the travel industry as an agent. I own my own business, I have been in the industry for a long time and as a devout lover of Australia, its fauna and flora and its treasures, I offer experiences to my clients with passion and truth.
I offer good old fashioned service, with a hand shake and introduction and genuine interest in the person who is sitting in front of me… unknowing, excited, ready to spend their hard earned money on a dream that they have relished and anticipated often since childhood.
Australia is known as the friendly country. G’day mate, no worries mate, too easy mate… come in, meet the missus and have a cup of tea.
Can someone please tell me how we are to hold onto this status and encourage people to this country to be embraced by its people and spend their money in our towns and our homes when we have travel agents that are doing the following:
Taking travellers’ passports overnight to hold a price (is this legal? I think not)
Taking $50 off travellers to hold a price, as, they will go up over night, but your $50 will keep the price down
And when the traveller chooses not to travel with this company is told that they are crazy and they can’t have their money back. That the “tour” they held for them wants the $50
Yesterday I heard these stories from six different travellers…
Two young German boys were refused their money back… and told sorry, that’s out policy. There we no documents signed, no agreements made… Just a daylight robbery, of two boys who could hardly speak English.
Rogue behaviour like this is unAustralian and it puts a filthy taste in travellers’ mouths. And it makes the blue waters of the east coast of Australia suddenly pretty murky.
“Want to see the Great Barrier Reef? It will be gone tomorrow unless you give me your cash!”
“Want to go sailing in the Whitsundays? Over night somehow the retail price will have gone up $100 and you will be sorry !”
And sadly, some tourists believe this… and it’s unfair !
So you tell me, what kind of training is going into these ‘sales guns’?
What happened to selling Australia? As the free and pure country… are our agents so desperate that they have to lower to these standards? Taking away peoples freedom of choice.
It has to stop. These practices are ugly and I will say it one more time… unAustralian!